ABOUT THE CLIENT
DTX Network Services were referred to the North Staffordshire of the YMCA, a charity business that offers support, training and advice to young people in the area. The charity had been previously let down by their supplier and were suffering huge over charges for data on their bills each month.
Regarded as one of the best youth charities in the country, the multi-award winning business were struggling to manage their expensive monthly outgoings. Mobile phones for the team were seen as 'essential' and they required more from their provider.
THE OBJECTIVES
Vodafone was the network of choice for this business, but their current tariff did not reflect the needs of the workers.
DTX Network Services were asked to:
- Migrate all handsets to a new contract on Vodafone
- Source the best tariff for the business based on their needs and average usage
- Bring all contract end dates in line
- Upgrade the existing hardware and ensure that instructions on how to set up / manage the handsets was communicated to the team.
THE SOLUTION
The mobile provisioning team at DTX spent a lot of time understanding the customer's existing bills and gained a clear picture of the current usage and requirements for the business.
It became clear that several users were on a tariff with a data bundle which did not meet their needs. Each month, this resulted in expensive over charges on the customers bill. For a charity business, this is something which simply could not continue. Therefore, a package was designed that allowed some users to pool from a larger supply of data and others to access a tariff for their needs.
With different contract end dates on the account, the client often struggled to find the best value from their provider / the network direct. DTX Network Services applied for discounts and bonus incentives to bring all of the telephone numbers in line and upgrade them at the same time. This produced a significant kit fund and a contract which was more suitable for the whole business.
As the new contract was due to go live, the mobile team travelled to the customer's site with the new handsets, SIM Cards and instructions on how to set up their new devices. The business feels much better supported and is pleased with the outcome.
CLIENT TESTIMONIAL
"DTX have been nothing but professional , we use them as our mobile phone brokers and they have been fantastic. Found us the cheapest deal with the best package of data calls etc. Customer service is excellent they explained every detail and held our hand at every step. 50+ connections for YMCA North Staffordshire. Would highly recommend."
