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For many businesses, call recording and management is becoming an increasingly important requirement. From improving customer service and resolving disputes to supporting staff training and analysing your sales processes; there are a number of reasons why you may need to record phone calls.
Our management software allows you to tailor your telephone systems to match your business needs. You can easily record inbound or outbound calls and have the option to store and access call information securely online. You can also choose to record some calls, all calls, or record calls on demand.
You can also see the important data about phone calls that will help you improve your business. For example, you can monitor which are your busiest times of day for phone calls, see how long calls typically last, and monitor how long it takes for calls to be answered.
With our Hosted IP System call recording is included as standard.